Refund Policy

Forgeo is a subscription-based Service. You can cancel at any time to stop future renewals. Because Forgeo delivers immediate access to premium AI features and consumes provider capacity on your behalf as soon as you use them, subscription fees are generally non-refundable, except as required by law or as described in this Policy.

Subscription fees, plan features, usage limits, and any promotional discounts are described at checkout and at forgeoapp.com/billing. All fees are stated in U.S. dollars unless otherwise noted and are exclusive of applicable taxes.

Payments are processed by Stripe, Inc. By subscribing, you authorize Stripe to charge your selected payment method for all fees, taxes, and other amounts due on your plan on each billing date.

Subscriptions renew automatically at the end of each billing cycle at the then-current rate for your plan until you cancel. We will attempt to notify you in advance of any material price change that will apply on renewal. To avoid a renewal charge, cancel before your next renewal date.

You can cancel your subscription at any time from your billing settings or by contacting forgeo.support@gmail.com. Cancellation stops future renewals but does not, by itself, entitle you to a refund of amounts already paid. You will continue to have access to paid features until the end of the current billing cycle.

Except where required by applicable law or expressly stated in this Policy, subscription fees are non-refundable and not exchangeable for credits. We may, at our sole discretion, grant a full or partial refund on a case-by-case basis, including in the following scenarios:

• A duplicate charge caused by a payment processing error.
• A charge processed after a timely, verifiable cancellation.
• A material Service outage that materially prevented you from using the Service you paid for.
• A billing error clearly attributable to Forgeo or its payment processor.

Refunds, when granted, are issued to the original payment method and may take several business days to appear, depending on your card issuer or bank.

If you believe you were charged more than once for the same subscription period, contact us at forgeo.support@gmail.com with the transaction dates and amounts. We will investigate and refund duplicate charges we confirm.

If a scheduled payment fails, we may retry the charge and temporarily suspend access to paid features until payment is successfully processed. If payment remains unsuccessful, your subscription may be cancelled. You are responsible for keeping your payment information current.

If you have a billing concern, please contact us first — most issues can be resolved directly and quickly. Initiating a chargeback without contacting us may result in immediate suspension or termination of your Account under our Terms of Service. Chargebacks that are determined to be unwarranted may be disputed and, where recovered, the associated fees may be added to any balance owed.

From time to time we may offer promotional pricing (for example, a discounted first billing cycle). Unless expressly stated otherwise, promotional discounts apply only to the specific billing cycle indicated. After the promotional period, your subscription will renew at the standard rate for your plan. Promotional discounts are non-transferable and have no cash value.

Fees are exclusive of applicable taxes, including sales, use, VAT, GST, or other similar taxes. Where we are required to collect such taxes, they will be added to your invoice and charged along with the subscription fee. You are responsible for all taxes associated with your purchase other than taxes based on Forgeo’s net income.

To request a refund, email forgeo.support@gmail.com within 14 days of the charge you are disputing and include:

• The email address associated with your Account.
• The charge date and amount.
• A brief description of the reason for the request.

We aim to respond to refund requests within five business days.

Annual subscriptions are billed in a single upfront payment for twelve (12) months of access and renew automatically at the end of each annual term at the then-current annual rate unless cancelled. Because annual plans deliver a full year of AI capacity, workspace storage, and priority support on the day of purchase, annual fees are non-refundable once the term begins, except as required by law or as expressly provided in Section 6 or Section 16.

You may change plans at any time from your billing settings. Upgrades take effect immediately, and we will charge a prorated amount for the remainder of the current billing cycle at the new plan’s rate. Downgrades take effect at the end of the current billing cycle, and no refund or credit is issued for the unused portion of the higher-tier plan. Where a proration results in a credit balance, the credit is applied against the next invoice and is not redeemable for cash.

From time to time we may offer free trials or introductory offers, such as a discounted first billing cycle. Unless the offer expressly states otherwise, at the end of the trial or introductory period your subscription will convert to a paid subscription at the standard rate for your plan and will renew automatically as described in Section 4. To avoid a charge, cancel before the trial or introductory period ends. Only one trial or introductory offer is available per person or household, and Forgeo may refuse or revoke offers that are obtained through duplicate accounts, mismatched information, or other circumvention of these terms.

If you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, you have a statutory right to withdraw from a distance contract for the Service within fourteen (14) days after the contract is concluded, without giving a reason. To exercise this right, send a clear statement of withdrawal to forgeo.support@gmail.com before the 14-day period expires.

You expressly acknowledge that the Service consists of digital content and services that begin performing immediately upon purchase. By starting to use paid AI features, generating Outputs, or otherwise consuming Service capacity during the 14-day period, you consent to immediate performance and acknowledge that your right of withdrawal is lost with respect to that consumed portion, in accordance with Article 16(a) and 16(m) of Directive 2011/83/EU and equivalent UK law. Any refund we owe under this Section will be issued to your original payment method within fourteen (14) days after we receive your withdrawal notice.

You must review each invoice and notify us of any suspected billing error within sixty (60) days of the invoice date. If you do not notify us within that period, you waive any claim relating to the invoice, except to the extent a shorter or longer period is required by applicable law. We will investigate timely notices in good faith and provide a substantive response within a reasonable time.

Approved refunds are issued to the original payment method used for the charge. Depending on your card issuer, bank, or regional payment network, refunds typically appear within five (5) to ten (10) business days after we authorize them. Forgeo does not control the timing of refund settlement by payment networks and cannot expedite processing after Stripe has initiated the refund.

Questions about billing or this Refund Policy can be sent to forgeo.support@gmail.com.